Since 2012, we've invested heavily in people: our clients, the public they serve, and the Index experts ready to empower both groups.
It's a unique approach that fosters excellence in customer experience, 50% year-over-year company growth, and real results for our clients in federal health: the Centers for Medicare & Medicaid Services (CMS), the U.S. Food and Drug Administration (FDA), the Health Resources & Services Administration (HRSA), the Centers for Disease Control and Prevention (CDC), the U.S. Department of Health and Human Services (HHS), and the Administration for Children & Families (ACF).
With ever-expanding expertise in established and emerging technologies and a commitment to meaningful professional relationships, our people come to every engagement with a drive to build and implement the best solution flawlessly.
Our Leadership
RAGHU AKKAPEDDI
FOUNDER & CEO
An early innovator in business intelligence, Raghu built Index on a culture of data curiosity and entrepreneurship, challenging our teams to bring sharp questions - and novel thinking - to every federal health IT engagement. As CEO, he sets the company's strategic vision, interfacing with clients and stakeholders while also driving the company's philanthropic partnerships. And as a serious foodie, Raghu is the resident advisor to all Indexers looking for new restaurants in Baltimore, D.C., and beyond!
GINA WOLERY
CHIEF OPERATING OFFICER
No stranger to delighting federal health customers, Gina brings more than 20 years of federal consulting experience that spans defense, civilian, and health markets. As COO, she keeps our infrastructure ready and scalable for rapid growth - a task she has repeatedly aced during multiple record-breaking years for Index. If you've met Gina, you know she is passionate about many diverse topics - from equality and service to shoes and food!
KARLTON KIM
EVP, DELIVERY
Karlton Kim joined the company in 2019 with deep understanding of federal processes and requirements, thanks to two decades of experience at CMS working on multiple high priority federal health IT initiatives around Marketplace, Program Integrity, and Medicaid programs. Today, Karlton spends his free time at his favorite local farm brewery!
WANT TO SEE WHAT OUR LEADERSHIP HAS BUILT? LEARN ABOUT INDEX CULTURE >
Accessing Index Services
BUSINESS CERTIFICATIONS & APPRAISALS:
Our Partners
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for nine more Availability Zones and three more AWS Regions in Indonesia, Japan, and Spain. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.
Tableau software helps people see and understand data. Tableau’s self-service analytics platform empowers people of any skill level to work with data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions.
Salesforce, the world’s #1 customer relationship management (CRM) platform, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. Salesforce helps marketing, sales, commerce, service and IT teams work as one from anywhere, keeping customers happy everywhere.
MicroStrategy is global provider of enterprise analytics and mobility software. As a pioneer in the BI and analytics space, MicroStrategy's analytics and mobility platform delivers innovative, powerful and high-performance software solutions and expert services that meet the needs of both business and IT, helping enterprises unleash the full potential of their people and investments. Index partners with MicroStrategy to develop innovative and targeted business intelligence and visualization solutions for our customers.
Qlik is a leader in the visual analytics industry that delivers intuitive platform solutions for self-service data visualization, guided analytics applications, embedded analytics, and reporting to customers worldwide. Qlik's solutions enable its diverse customers to efficiently and effectively explore information, visualize, generate insight, and make better decisions. Index partners with Qlik to develop intuitive and tailored data visualization solutions for our customers.
Quality Policy
Index Analytics is committed to quality in each and every aspect of the projects we work on. Our CEO, Raghu Akkapeddi, personally pledges Index to consistently carry out the following tenets:
- Build mutually beneficial relationships with our customers by understanding their needs and providing solutions to exceed their expectations
- Establish effective processes and systems designed to meet all safety, quality, cost, and delivery objectives of the business
- Promote a culture of continual improvement in our business practices, led by top management
- Maintain a skilled, knowledgeable, and accountable workforce through individual competency development, effective communications, employee engagement, and empowerment
Environmental Policy
Index Analytics is committed to minimizing the environmental impact of its facilities and processes. To ensure the environmental integrity of its operations, Index Analytics:
- Complies with all legal environmental requirements at local, state, and federal levels
- Considers the environmental impacts of all business strategies and initiatives
- Seeks to prevent pollution, reduce waste, and use fewer resources in all aspects of business
- Pursues opportunities to improve environmental responsibility among customers, vendors, and employees
- Encourages employees to be environmentally conscious through education, training, and motivation
Refer to our Greenhouse Gas Emissions Reports for 2022 and 2023 for more information on our commitment to emissions reduction.
Security Policy
Index Analytics strictly adheres to the ISO/IEC 27001:2013 standard requirements for information security. Index prioritizes information security to ensure the protection of all aspects of business, from planning, designing, testing, and deploying to operations and maintenance. Index also facilitates an environment of integrity and confidentiality for all clients. To achieve these high standards, Index:
- Adheres to all information security compliance requirements and processes per ISO/IEC 27001:2013
- Ensures a high standard of information security competency for all security-related activities
- Facilitates a culture of information security among personnel through training and awareness campaigns
- Continually updates internal information security rules and regulations as new and vital information becomes available
The Latest from Index
Index Wins $15.8 Million AI Contract from CMS
The Centers for Medicare and Medicaid Services (CMS) has awarded the Baltimore-based data and IT company Index Analytics LLC (Index) an artificial intelligence (AI) based machine learning models contract. In collaboration with its two industry partners, Explore Digits Inc. and ICF, Index will maintain and enhance an AI solution that uses Natural Language Processing (NLP) and Machine Learning (ML) to interpret stakeholder comments and nursing home surveys submitted to CMS.
